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Customer Service

Please have a look on our FAQ pages. If you can’t find your topic there, our customer service is here to help you. Below you can find an overview of all customer service contacts by region:

General Enquiries

Enquiries regarding online access and support
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Customer Service Germany, Austria, Switzerland

Claudia Wahl
Claudia Wahl
Associate Customer Service
Tel.:
+49 (0)30 26005-102

Customer Service Asia-Pacific

Tanja Gégény
Tanja Gégény
Manager Customer Service
Tel.:
+49 (0)30 26005-102

Customer Service Europe, Middle East and Africa

Darina Günther
Darina Günther
Associate Customer Service
Tel.:
+49 (0)30 26005-102

Customer Service Pschyrembel

Ahmet Ötzürk
Ahmet Öztürk
Associate Customer Service
Tel.:
+49 (0)30 26005-102

Customer Service Americas

Laura Trellopoulos
Americas Sales Operations Manager
Tel.:
+1 (617) 377-4394
Talia Santopadre
Americas Sales Operations Associate
Tel.:
+1 (857) 284-7073
Louise Madore
Americas Sales Operations Manager
Tel.:
+1 (617) 377-4382
Hannah Divine
Americas Sales Operations Associate
Tel.:
+1 (857) 284-7073
Lindsey Grifftith
Americas Operations Director
Tel.:
+1 (617) 377-4392

Sales Operations / Consortia Support

Ulrich Neustadt
Manager Access Control
Tel.:
+49 (0)30 26005-102
Andreas Mohrig
Business Intelligence Developer
Tel.:
+49 (0)30 26005-102
Enquiries on orders (print), subscriptions, payment and invoicing
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Ebook and Print Book Orders

HGV Hanseatische Gesellschaft für Verlagsservice mbH,
Teichäcker 2,
72127 Kusterdingen
Orders Germany, Switzerland, Austria / Europe, Middle East, Africa / Asia-Pacific
Tel: +49 (0)7071 9353-55
E-Mail: orders-books@degruyter.com

Subscription Orders - Journals and Databases

HGV Hanseatische Gesellschaft für Verlagsservice mbH,
Teichäcker 2,
72127 Kusterdingen
Orders Germany, Switzerland, Austria / Europe, Middle East, Africa / Asia-Pacific
Tel: +49 (0)7071 9353-65
E-Mail: orders-journals@degruyter.com

Webshop Order Queries – Individual Customers

HGV Hanseatische Gesellschaft für Verlagsservice mbH, Teichäcker 2, 72127 Kusterdingen
E-Mail: orders@degruyter.com

Accounting Queries

HGV Hanseatische Gesellschaft für Verlagsservice mbH,
Teichäcker 2, 72127 Kusterdingen
Orders Germany, Switzerland, Austria / Europe, Middle East, Africa / Asia-Pacific
Tel: +49 (0)7071 9353-75
E-Mail: accounting@degruyter.com

Vendor Orders Americas (tax-exempt customers) - Print Books

Ingram Publisher Services
Tel: +1 (800) 937-8200
E-Mail: ips@ingramcontent.com

Individual Orders Americas (non tax-exempt customers) - Print Books

IndiePubs address: https://indiepubs.com/

Americas Library and Trade Customers

Sales Operations Americas
E-Mail: salesopsamericas@degruyter.com

Orders Americas – Databases and Journals

Sales Operations Americas
E-Mail: salesopsamericas@degruyter.com

Arts and Architecture Print Books – UK Trade Customers only

Wiley
European Distribution Centre
New Era Estate
Oldlands Way
Bognor Regis
West Sussex
PO22 9NQ
United Kingdom

Tel: +44 1243 843291

Email: trade@wiley.com

Downloaded on 23.2.2024 from https://www.degruyter.com/publishing/about-us/contact/contact-customer-services?lang=en
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