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Orders and inquiries

At De Gruyter we know that booksellers and library suppliers need answers to occasional inquiries. Whether you need to know about special offers, need an update on an order, or have a complaint, we’re happy to answer any questions.

Contact Us


Please send your inquiries, orders, or feedback to orders@degruyter.com.

You will receive a confirmation email with a ticket number. Please retain the ticket number so we can track the progress of your inquiry.

Returns


For our returns guidelines please refer to our General Terms and Conditions page.

If you are a retailer based in Germany and subject to legal and contractual fixed book price regulations, you are entitled to return goods in accordance with the following provisions:

  • In order to make a return (Remission), the retailer must first obtain the agreement of De Gruyter or the HGV Hanseatische Gesellschaft für Verlagsservice mbH on behalf of De Gruyter.

  • The details of the purchase must be provided along with the return.

  • De Gruyter reserves the right to refuse unauthorized returns.

  • Returns must be delivered to De Gruyter carriage paid.

  • Excluded from returns are:
    • a) volumes whose fixed price was rescinded more than six weeks ago by way of notification in the Börsenblatt,

    • b) volumes six weeks after the publication of a new edition,

    • c) goods that were invoiced more than eighteen months before the return.

Authorized and undamaged returns will be credited to the customer in full based on the original retail price. Twenty-five percent of the fixed retail price of damaged but resalable returns will be credited to the customer provided no other specific agreement is reached. De Gruyter reserves the right to refuse to issue credit for damaged copies that De Gruyter does not reasonably consider to be resalable.

Each calendar year, De Gruyter accepts returns up to a value of five percent of the annual revenue of the respective retailer. Electronic products can only be returned in their original packaging (sealed).

Once agreement has been reached, and unless otherwise expressly agreed, returns should be sent to:

Sigloch Distribution GmbH & Co. KG,

Tor 6-10,

Am Buchberg 8,

74572 Blaufelden,

Germany.


More Information

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